We don't advise removing the mattress cover as this will void the warranty and as the underlying foam layers may get damaged in the process. Keeping the cover on will help protect the integrity of the mattress so that you may enjoy amazing sleep for years to come.
We strongly recommend the use of a stain and water-resistant mattress protector (such as the ones we have available for purchase on our site), which may be removed and laundered from time to time."}},{"@type":"Question","name":"How firm is the Nectar mattress?","acceptedAnswer":{"@type":"Answer","text":"Nectar is medium firm and highly supportive. We’d rate the Nectar at a 6.5 on a 1-10 scale, if 1 is a feather pillow and 10 is a cement floor. Nectar is designed for perfect long term support with contouring, responsive comfort."}},{"@type":"Question","name":"How is edge support on the Nectar?","acceptedAnswer":{"@type":"Answer","text":"We designed Nectar for consistent and firm support edge to edge. If you're looking for extra edge support, consider a Nectar Hybrid."}},{"@type":"Question","name":"Will Nectar smell or “Off-Gas” when opened?","acceptedAnswer":{"@type":"Answer","text":"Nectar foams are of exceptional quality and off-gassing is usually limited or nonexistent. If there is any faint opening smell of fresh foam, this will dissipate quickly and is from new foams being vacuum packed and not from any chemicals."}},{"@type":"Question","name":"What if the mattress compresses and forms impressions?","acceptedAnswer":{"@type":"Answer","text":"In the unlikely event your mattress shows signs of compression or impression, no need to worry since Nectar’s Forever Warranty™ has you covered! If a verified impression of 1.5 inches or more is found on your Nectar mattress, we will either repair or replace your Nectar for free! If you experience this, simply reach out to our customer success team and they can help you through the warranty claim submission process. This Forever Warranty™ will last for as long as you’ve got your Nectar mattress, whether it’s 10 years or 100. We’ve got you!"}},{"@type":"Question","name":"How thick should a mattress be?","acceptedAnswer":{"@type":"Answer","text":"A good mattress should be around 11 to 15 inches thick. Depending on the combination of foams, coils, latex, and covers, mattresses will vary in height. The thickness can affect how plush and supportive your mattress feels, and we here at Nectar have found that the ideal thickness for our mattress is 12 inches to achieve ideal comfort, softness, and support. We’ve used multiple layers of premium foams to build the most comfortable mattress imaginable. We found that a great mattress should be at least 11 inches thick, with luxury mattresses usually being around 15 inches."}},{"@type":"Question","name":"Can I use my Nectar mattress on any type of bed frame?","acceptedAnswer":{"@type":"Answer","text":"We recommend any foundation, base, or adjustable frame that we sell or a similar product. We do not recommend placing your mattress on the floor, plastic base, or any homemade foundation."}},{"@type":"Question","name":"Can I sleep on my mattress right away?","acceptedAnswer":{"@type":"Answer","text":"You'll see that your Nectar mattress will expand dramatically as soon as you remove it from its packaging. Sleeping on your mattress right away will not harm your mattress. Please note it can take up to 72 hours to fully expand."}},{"@type":"Question","name":"How long will it take the Nectar to expand?","acceptedAnswer":{"@type":"Answer","text":"Once you've unpacked your new Nectar mattress, please be aware that it may take between 24-72 hours to fully expand to its intended size. However, feel free to enjoy your new mattress as soon as you want this will not have any adverse effects on its performance."}},{"@type":"Question","name":"What is the warranty period for the Nectar mattresses?","acceptedAnswer":{"@type":"Answer","text":"Nectar has an industry-leading Forever Warranty™. If in the unlikely chance you experience defects in construction, materials, or quality, Nectar will either replace or repair your Nectar mattress. If you own and sleep on a Nectar, we believe a Nectar should be the only mattress you'll ever need."}},{"@type":"Question","name":"How does the hybrid design of Nectar's mattress compare to traditional memory foam or innerspring mattresses?","acceptedAnswer":{"@type":"Answer","text":"Our hybrid mattresses combine the supportive structure of innerspring coils with the contouring comfort of memory foam, offering a balance that appeals to a wide range of sleepers. The innerspring core of a hybrid mattress provides a firmer, responsive support base that enhances airflow, which can be particularly beneficial for those who sleep hot or require more support, such as back and stomach sleepers.
Memory foam mattresses excel in pressure relief and motion isolation, making them ideal for side sleepers and couples. They conform closely to the body, helping to reduce pain at pressure points.
Innerspring mattresses are known for their durability and firmness. Since they lack memory foam, they allow for more airflow and are often preferred by those who need firmer support."}},{"@type":"Question","name":"Are there any weight limits for the Nectar hybrid mattress?","acceptedAnswer":{"@type":"Answer","text":"Twin and Twin XL Hybrids hold up 500 pounds, while Full, Queen, King, Split King, and Cal King sizes hold up 1,000 pounds distributed evenly."}},{"@type":"Question","name":"How does the Nectar hybrid mattress support different sleeping positions?","acceptedAnswer":{"@type":"Answer","text":"The Nectar Hybrid is designed with your comfort in mind, whether you sleep on your front, back, or side. The mattress’ CertiPUR-US® Certified foams and breathable cooling cover work together to help keep you cool, evenly distribute your weight, and contour to your unique shape to help relieve pressure points and support fatigued muscles."}},{"@type":"Question","name":"What forms of payment are accepted?","acceptedAnswer":{"@type":"Answer","text":"We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options via Affirm and SplitIt. We also accept Amazon Pay and PayPal. We do not currently accept any pre-paid credit cards."}},{"@type":"Question","name":"What is the shipping weight of the Nectar mattress?","acceptedAnswer":{"@type":"Answer","text":"Nectar weights range from 60lbs (Classic Twin) to 146lbs (Luxe Hybrid King). Nectar may be slightly heavier than other direct to consumer mattresses, but it is built with better, heavier and more durable materials and we think that this is the right way to construct a mattress."}},{"@type":"Question","name":"Can you ship internationally?","acceptedAnswer":{"@type":"Answer","text":"We currently only ship to the contiguous United States, not including Puerto Rico, the Virgin Islands, Guam, etc. We do, however, ship to Alaska and Hawaii for an additional $250 per large item ordered. Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable."}},{"@type":"Question","name":"How much does shipping cost?","acceptedAnswer":{"@type":"Answer","text":"Shipping is always free within the contiguous United States, whether to purchase or return a Nectar. There are additional shipping costs to Alaska and Hawaii ($250 per large item ordered). Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable."}},{"@type":"Question","name":"Will you remove my existing mattress when my Nectar mattress is delivered?","acceptedAnswer":{"@type":"Answer","text":"White Glove Delivery includes the removal of your existing mattress. An additional state mandated fee will be added for orders shipping to California, Rhode Island, or Connecticut. These states have specific laws for recycling regardless of whether or not White Glove Delivery is included. Please note that removal of your existing items is at the discretion of the service provider, and may not be available in some areas due to safety restrictions."}},{"@type":"Question","name":"I live in Alaska/Hawaii, can you ship to me?","acceptedAnswer":{"@type":"Answer","text":"Yes we do! We ship our products to Hawaii and Alaska every day. Shipping to Alaska and Hawaii does incur an additional shipping fee of $250 per large item, which is applied to your order on check out. Shipping fees for products that have been delivered to an address in Alaska and Hawaii are non-refundable."}},{"@type":"Question","name":"Are there any promotions available?","acceptedAnswer":{"@type":"Answer","text":"We do offer promotional offers from time to time, and the terms of the offer will be listed with the promotion code and applied during checkout. Only one promotion code or sale can be used at a time. Please note that unless otherwise stated, promotion codes may not be applied to sheets, pillows, mattress protectors, or foundations.
Visit Nectar's sale page for the latest promotions and special offers."}},{"@type":"Question","name":"Ordering multiple items?","acceptedAnswer":{"@type":"Answer","text":"To expedite the delivery of your items, we will ship each item in your order separately. Rest assured, you will receive individual shipping confirmation emails along with tracking numbers for each item included in your order."}},{"@type":"Question","name":"Can you ship to a PO Box?","acceptedAnswer":{"@type":"Answer","text":"Currently our shipping partners cannot deliver to a PO Box."}},{"@type":"Question","name":"Do you permit exchanges?","acceptedAnswer":{"@type":"Answer","text":"Yes. Should you decide to exchange your Nectar mattress or furniture product, simply get in touch with a sleep specialist by chatting or calling us at 1-888-425-4854. Exchange options may vary by product."}},{"@type":"Question","name":"Do I need to keep any of the packing materials?","acceptedAnswer":{"@type":"Answer","text":"There's absolutely no need to keep any of the packing materials once you have unpacked your Nectar. If at any point during your trial you decide that the Nectar isn't quite right for you, don't worry about getting it back into its original box. Simply get in touch with a sleep specialist by calling 1-888-425-4854."}},{"@type":"Question","name":"Do I need to pay to return my Nectar?","acceptedAnswer":{"@type":"Answer","text":"Returns, as always, are free if you are in the contiguous U.S. If you are outside of the U.S. a delivery charge is added at checkout, but a return is still free."}},{"@type":"Question","name":"How does Nectar handle returns if the mattress doesn't meet my expectations?","acceptedAnswer":{"@type":"Answer","text":"We think you're going to love your Nectar, but if you decide to return your mattress you can contact our Customer Support team at 1-888-425-4854. We will help coordinate the best option for returning your Nectar mattress, whether by repurposing it within the community or offering local recycling resources."}},{"@type":"Question","name":"What if the mattress compresses and forms impressions?","acceptedAnswer":{"@type":"Answer","text":"No need to worry since Nectar’s Forever Warranty™ has you covered! If impressions are 1.5 inches or more, we will replace Nectar for free."}},{"@type":"Question","name":"Can I purchase a replacement Nectar mattress cover?","acceptedAnswer":{"@type":"Answer","text":"We don’t currently offer replacement covers for sale, however, that is something we are working on in the future. If you're experiencing an issue with your Nectar mattress cover, please contact our Customer Care team and we'll help figure out what options are available."}},{"@type":"Question","name":"What is Affirm?","acceptedAnswer":{"@type":"Answer","text":"Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments from 3, 6, 12, 18, and 24 months. For example, instead of $1,500 up front, pay only $63 a month at 0% APR over 24 months. A down payment may be required."}},{"@type":"Question","name":"Why buy with Affirm?","acceptedAnswer":{"@type":"Answer","text":"Here is what Affirm offers:
• Buy and receive your purchase now, and pay for it over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.
• If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.
• The application process is secure and in real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.
• You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.
• Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.
• Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan."}},{"@type":"Question","name":"How does Affirm work?","acceptedAnswer":{"@type":"Answer","text":"Here are the steps in the Affirm loan application process:
1. Select to pay with Affirm at checkout.
2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.
3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form.
5. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over time. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
6. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.
Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order."}},{"@type":"Question","name":"How does Affirm approve borrowers for loans?","acceptedAnswer":{"@type":"Answer","text":"Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history."}},{"@type":"Question","name":"Does Affirm perform a credit check?","acceptedAnswer":{"@type":"Answer","text":"Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score."}},{"@type":"Question","name":"Why was I denied financing by Affirm?","acceptedAnswer":{"@type":"Answer","text":"Please contact Affirm https://helpcenter.affirm.com/us/s/contact-us, Affirm will notify you of the reason(s) for the decision via email."}},{"@type":"Question","name":"How do I make my payments?","acceptedAnswer":{"@type":"Answer","text":"Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment. Please follow these steps to make a payment:
1. Go to www.affirm.com/account
2 .You will be prompted to enter in your mobile number where you will be sent a personalized security pin.
3 .Enter this security pin into the form on the next page and click “Sign In.”
4 .You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.
5 .You can make a payment utilizing a debit card or ACH bank transfer."}},{"@type":"Question","name":"Are there any interest or fees associated with Affirm loans (late fees)?","acceptedAnswer":{"@type":"Answer","text":"Affirm loans vary between 0% APR and 36% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing."}},{"@type":"Question","name":"Which mattress size is best?","acceptedAnswer":{"@type":"Answer","text":"The best mattress size is the one that's best for your unique needs. Take into account how big your bedroom is, how much walking distance you need around the bed, furniture in the room, and how much space you need when you sleep (i.e. do you sleep curled up like a baby, or like to stretch out?). Also keep in mind if you are single or share a bed with a partner and/or pet. While you need enough space, the most important consideration for your rest is sleeping on a comfortable and supportive mattress. Use our mattress dimensions guide to see which Nectar is right for you."}},{"@type":"Question","name":"What size bed do most couples have?","acceptedAnswer":{"@type":"Answer","text":"Most couples choose to have a King or California King sized bed based on preference for more space for each person. However, since space can be limited, the next most favorable bed size for couples is a Queen. Anything smaller than a Queen size is going to be a tight squeeze for two, and you will feel each other moving around at night. A King size Nectar memory foam mattress reduces motion transfer significantly and provides ample space, so you'll get a great night’s sleep even when sharing your bed with partners and/or pets."}},{"@type":"Question","name":"What size bed should I get for my room?","acceptedAnswer":{"@type":"Answer","text":"Use our mattress dimensions guide to see which Nectar is right for you."}},{"@type":"Question","name":"Is a Full sized bed big enough for two people?","acceptedAnswer":{"@type":"Answer","text":"A Full size (or double) bed is not typically comfortable for two people to sleep in. A Full sized bed is ideal for a child and a parent reading a bedtime story, or a person and their pet – but not two adults who need room to move around at night or have different sleeping positions. For two adults, a Full size only gives you 27\" of space each, which is likely not enough for most people to rest comfortably throughout the night."}},{"@type":"Question","name":"What is the biggest size of a bed?","acceptedAnswer":{"@type":"Answer","text":"That depends. If measuring by cubic feet, a King mattress is the largest bed that Nectar offers, at 42.2ft3. A California King mattress from Nectar comes in at 42ft3.
However, a King mattress is 80in(L) x 76\"(W) x 12\"(H) whereas a California King is 84in(L) x 72in(W) x 12in(H). The California King mattress is 4 inches narrower and four inches longer than a King mattress, so it depends on the shape and size of your room."}},{"@type":"Question","name":"Will two Twin beds placed next to each other be the same size as a King bed?","acceptedAnswer":{"@type":"Answer","text":"It's a popular myth however, two regular Twin beds do NOT equal a King bed. In fact, two Twin XL beds equal a King size and can be a good option for someone using two beds in a guest room that they can also push together if the need arises. Two regular Twin mattress are the same width as a King, but shorter in length by 5 inches."}},{"@type":"Question","name":"Can you put a Queen mattress on a Full frame?","acceptedAnswer":{"@type":"Answer","text":"No, you can not use a Queen mattress on a Full frame as it will not fit properly. A Queen is larger than a Full, so you'll need a Queen size frame for your Queen mattress. It’s best to always match up your mattress, frame, and sheet sizes for the most comfortable night’s rest."}},{"@type":"Question","name":"What size sheets should I buy for two Twin mattresses pushed together?","acceptedAnswer":{"@type":"Answer","text":"For two Twin beds pushed together, you are going to be hard pressed to find sheets that fit. A standard Twin bed is 38 inches wide and 75 inches long; a standard King bed is 76 inches wide and 80 inches long. However, two Twin XL beds pushed together is about the same size as a King bed and you could get away with King size sheets."}},{"@type":"Question","name":"What is two Twin beds equal to?","acceptedAnswer":{"@type":"Answer","text":"A standard Twin bed is 38 inches wide and 75 inches long; a standard King bed is 76 inches wide and 80 inches long. Therefore two Twin beds are not quite equal to a standard king bed. However, two Twin XL are equal to a King."}},{"@type":"Question","name":"How thick should a mattress be?","acceptedAnswer":{"@type":"Answer","text":"A good mattress should be 11 to 15 inches thick. Depending on the combination of foams, coils, latex, and covers, mattresses will vary in height. The thickness can affect how comfortable a mattress is, and Nectar has found that the ideal thickness for our mattress is 12 inches to achieve ideal comfort, softness, and support. We use multiple layers of premium contouring foams to build the most comfortable mattress. We found that a great mattress should be at least 11 inches thick, with luxury mattresses usually being 15 inches."}},{"@type":"Question","name":"How high should a bed be?","acceptedAnswer":{"@type":"Answer","text":"The average bed height is usually about 25 inches in total, including the frame, mattress, and any additional toppers or bedding. This is so your feet can reach the floor when you’re seated on the edge of the mattress. You can find a higher antique bed at about 36 inches off the floor, or a more contemporary modern platform bed which is lower at around 18 inches. While it is personal preference, you'll want to be able to get in and out of bed with ease."}},{"@type":"Question","name":"When can I expect to receive my delivery?","acceptedAnswer":{"@type":"Answer","text":"Once our local delivery agent has received your complete order, you’ll be contacted to select a convenient 2-hour delivery and setup window. You can expect delivery of your items within 1-3 business days after you have been contacted. Our White Glove Delivery typically adds at least 1-2 business days to the delivery time."}},{"@type":"Question","name":"How much is White Glove Delivery?","acceptedAnswer":{"@type":"Answer","text":"$199 covers White Glove Delivery of two items. Each additional item is $49. You’ll have the option to have your existing mattress removed. "}},{"@type":"Question","name":"What is White Glove Delivery?","acceptedAnswer":{"@type":"Answer","text":"With our White Glove Delivery your order will ship directly to a local service provider in your area within the estimated date given at the time of your order. You’ll be contacted within 1-3 business days to schedule a delivery date and time that works best for you. Set up and removal of your old mattress will be completed by our provider, so you can relax."}},{"@type":"Question","name":"What if I need to cancel my order?","acceptedAnswer":{"@type":"Answer","text":"If for any reason you need to cancel your order please call our Customer Service Team at +1 (888) 863-2827. Once your order has shipped, the White Glove Delivery fee is no longer refundable."}},{"@type":"Question","name":"Will you remove my old bed frame?","acceptedAnswer":{"@type":"Answer","text":"Currently, our providers will only remove an old mattress."}},{"@type":"Question","name":"What should I do to prepare for my in-home setup?","acceptedAnswer":{"@type":"Answer","text":"To assist with a smooth delivery, please ensure your home is obstruction-free (hallway clear and pets put away). The team will install your new sleep solution and safely recycle your existing mattress. They won’t be able to disassemble existing headboard/footboard setups or move them to a different room in your home. On the day of your delivery, you can expect a call when the team is 15-30 minutes away."}},{"@type":"Question","name":"How do HSA and FSA accounts work?","acceptedAnswer":{"@type":"Answer","text":"HSA and FSA accounts let you set aside pre-tax dollars to cover qualified health-related expenses. HSAs typically link to high-deductible health plans and funds roll over year to year. FSAs often must be used within the same calendar year. Using these funds on eligible Nectar sleep products can offer significant savings."}},{"@type":"Question","name":"How does using HSA/FSA funds save me money?","acceptedAnswer":{"@type":"Answer","text":"Purchases made with HSA/FSA funds are tax-free. Depending on your tax bracket, this can effectively reduce your mattress or adjustable base cost by up to 40% or more, making it easier to invest in better sleep."}},{"@type":"Question","name":"Why do I need a Health Assessment and Provider Review?","acceptedAnswer":{"@type":"Answer","text":"Some products require a brief health assessment and review by a licensed provider to confirm eligibility. This ensures your purchase aligns with HSA/FSA guidelines."}},{"@type":"Question","name":"What if only part of my cart qualifies?","acceptedAnswer":{"@type":"Answer","text":"If only certain products are eligible, you can pay for the entire order with a credit card and then follow instructions from Truemed to submit the eligible portion to your HSA/FSA administrator for reimbursement."}},{"@type":"Question","name":"Can I use my HSA/FSA at Nectar?","acceptedAnswer":{"@type":"Answer","text":"Yes, select Truemed as your payment option at checkout and use your HSA or FSA card like any other credit card."}},{"@type":"Question","name":"Why is only part of my mattress eligible for reimbursement?","acceptedAnswer":{"@type":"Answer","text":"Mattresses are considered partially eligible, meaning you can only get reimbursed for the cost of health-related advanced features beyond the cost of a basic mattress. To learn more, click here. https://help.truemed.com/en/articles/3741889"}},{"@type":"Question","name":"Can I use my regular credit card at checkout?","acceptedAnswer":{"@type":"Answer","text":"Yes, Truemed will provide instructions on how to submit for reimbursement from your HSA/FSA administrator."}},{"@type":"Question","name":"What if I don’t have enough HSA/FSA funds to cover everything?","acceptedAnswer":{"@type":"Answer","text":"You can use a regular credit card to pay for your purchase, then submit the eligible portion of your cart for reimbursement from your remaining HSA/FSA balance."}},{"@type":"Question","name":"What if my HSA/FSA payment is declined?","acceptedAnswer":{"@type":"Answer","text":"If your HSA/FSA payment doesn’t go through, you can still complete your purchase using a credit or debit card. Contact your plan administrator for more information on why the payment was declined."}},{"@type":"Question","name":"Are there any fees associated with using Trumed’s services?","acceptedAnswer":{"@type":"Answer","text":"There is no cost when shopping with a Trumed partner merchant"}}]}